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📜 Terms and Conditions
Company: SneakerNest GmbH, Registered/Operating Address: Waldstrasse 122, Offenbach am Main, Hessen 63071, Germany
Please read these Terms and Conditions carefully before using our website or placing an order. By accessing SneakerNest and purchasing our products, you agree to be bound by these Terms, as well as our Privacy Policy and Shipping & Returns Policy. If you do not agree with these Terms, please refrain from using our website.
1. Introduction
These Terms govern your use of SneakerNest and apply to all visitors, users, and customers accessing our platform. We reserve the right to modify or update these Terms at any time without prior notice. Continued use of our website after such changes constitutes acceptance of the updated Terms.
2. Communications
By using our website or making a purchase, you consent to receive transactional emails, order updates, newsletters, and promotional communications from SneakerNest. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us at info@sneakernest.eu.
3. Purchases and Order Acceptance
To place an order, you must provide accurate and complete information, including your full name, billing and shipping address, and payment details. By doing so, you confirm that:
You have the legal right to use your selected payment method.
All information you provide is true, accurate, and up to date.
Order Cancellations by SneakerNest
We reserve the right to cancel or refuse orders due to:
Product unavailability
Pricing or typographical errors
Incorrect order information
Suspected fraud or unauthorized transactions
4. Product Information
Product Quality: All sneakers sold at SneakerNest are 100% Authentic, brand new, and shipped in original packaging. They are sourced from official and verified resellers. Unisex and Standard Sizes: Please consult our Size Guide before purchasing. We recommend choosing a suitable size to allow for comfort. All-Inclusive Pricing: Displayed prices include all applicable taxes and import duties, ensuring the price you see is the final price you pay. Free Shipping: Available for all orders.
Note: Due to screen display and lighting variations, product colors and appearance may differ slightly from the images shown on our website.
5. Shipping and Delivery
Processing Time: Orders are processed within 1–4 business days after payment confirmation. Total Delivery Time: Delivery typically takes 6–14 days (Processing Time + Shipping Time), depending on your region and postal service. Delays: Delays may occur due to weather, customs, or holidays. Dispatch Schedule: Our warehouse operates Monday to Saturday, excluding national holidays. Insurance: All shipments are fully insured against loss or damage during transit.
6. Cancellations, Returns, and Refunds
Cancellations: You may cancel your order without charge before it enters the shipping stage. No cancellation fees will be charged. Returns/Withdrawal: You have the legal right to return any non-defective product (Right of Withdrawal) within 14 days of delivery. Details: Please refer to our Cancellations & Returns Policy for detailed procedures, conditions, and refund timelines.
7. Warranty
All products purchased from SneakerNest come with a two-year limited warranty covering manufacturing defects, in accordance with EU consumer protection laws. For warranty claims, please refer to our Warranty Policy for detailed conditions and procedures, or contact info@sneakernest.eu.
8. Promotions and Contests
From time to time, SneakerNest may offer promotions, contests, or giveaways. These may have separate terms and conditions, which must be reviewed before participation. In the event of a conflict, the promotional terms will prevail.
9. Website Content and Intellectual Property
All text, images, graphics, logos, trademarks, designs, and other materials on this website are the exclusive property of SneakerNest or used with proper authorization. No content may be copied, reproduced, or distributed without prior written consent.
10. Prohibited Uses
You agree not to use the website for any unlawful or harmful purposes, including but not limited to: violating applicable laws or regulations, attempting to hack, interfering with, or disrupting site functionality, or uploading malicious code or spam.
11. Data Analytics and Tracking
SneakerNest uses Google Analytics, Meta Pixel, and similar third-party tools to collect anonymous data on website traffic and performance. This helps us improve the shopping experience. Data is processed strictly according to our Privacy Policy.
12. External Links
Our website may include links to third-party websites or services (e.g., social media platforms). We are not responsible for the content or privacy practices of these external sites.
13. Use by Minors
Our website and services are intended for individuals 18 years of age or older. By accessing our site, you confirm that you meet this requirement.
14. Accounts
When creating an account on our website, you agree to: provide accurate and complete information, maintain the confidentiality of your login credentials, and be responsible for all activities under your account. SneakerNest reserves the right to suspend or delete accounts that violate these Terms or contain inappropriate usernames.
15. Copyright Policy
We respect the intellectual property rights of others. If you believe your copyrighted material appears on our site without authorization, please contact us at info@sneakernest.eu with the subject line “Copyright Infringement.”
16. Feedback and Error Reporting
We welcome your feedback. If you encounter a technical issue or error, please contact us at info@sneakernest.eu with the relevant details so we can investigate and resolve it promptly.
17. Contact Us
For any questions, requests, or support inquiries, please reach out to us at: 📧 Email: info@sneakernest.eu 📍 Address: Waldstrasse 122 63071 Offenbach am Main Hessen, Germany
Thank you for choosing SneakerNest. By continuing to browse or shop with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.